Johnson Controls Leads the Way to Provide an Outcome-Based Chiller Service in Asia Pacific
Powered by Digital Solutions, the OpenBlue Planned Service Agreement Offering Helps Lower Emergency Repairs, Minimize Downtime and Improve Equipment Reliability
Johnson Controls is disrupting the ways in which chillers are serviced and maintained. With the OpenBlue Planned Service Agreement (PSA) connected chillers offering, Johnson Controls is able to remotely monitor chillers on a 24x7 basis, diagnose chiller operating conditions, predict faults and improve system availability using digital technology, thereby reducing the need for visual inspection of chillers on a daily basis by on-site technicians.
To date, Johnson Controls frontline service professionals in Asia Pacific are serving over 650 customers with proactive monitoring on more than 2,000 connected chillers on the OpenBlue platform, an increase of five times from when the transformation journey kicked off last year. From healthcare, data centers and commercial real estate, to critical applications and education, Johnson Controls is helping organizations keep their chiller equipment running at maximum uptime without compromising occupant comfort or critical processes as part of continuous efforts to enhance the overall customer experience.
Joni Zein, Vice President, Services, Asia Pacific, said: “We are entering a new era where we reinvent how the services business is normally thought of and executed. The traditional break and fix model is no longer sufficient in this age of digitalization. A more preventive and predictive approach is required, and leveraging the data and analytics we amass will result in even greater value for our customers in the longer run. I am excited about the progress and the future ahead of us through the digital service transformation.”
Setting new standards in chillers service delivery with the OpenBlue PSA offering, Johnson Controls continues to deliver superior value to customers. Using the power of Big Data, Johnson Controls frontline service professionals are able to shift customers’ priorities – from focusing on fixing breakdowns to a more proactive and efficient outcome-based Service offering. This includes providing quick responses to emergencies and spotting deteriorating conditions within a chiller plant before they turn into problems.
Customer dashboard of Johnson Controls OpenBlue Connected Services
These capabilities, together with detailed automated reports, help inform customers on the health of their assets, provide them with greater visibility of the equipment’s performance and aid in improving their budget planning processes. With such detailed insights on the equipment, Johnson Controls has enabled customers to cut unplanned emergency repairs by 66% and shorten repair time by 65%, on average.
Leveraging advanced Machine Learning and Artificial Intelligence-enabled analytics, Johnson Controls OpenBlue platform is able to track efficiency at the plant room level — beyond just monitoring the health of chillers. By proactively tracking the performance of whole system and individual assets like chillers linked with connected load and weather data, the OpenBlue platform generates in-depth insights that enable building owners and facilities managers to make data-driven decisions. Anomalies affecting the chiller performance, such as approach temperatures, variation in operating thermodynamic parameters and blocked tubes, can be detected through remote tracking and attended to quickly, as opposed to detecting these irregularities only at pre-determined scheduled maintenance.